Helpdesk mechanism to address grievances of MCA21 portal with high successful resolution ratio

MCA21 V3 Portal:

  • Version-3 of the MCA21 portal (MCA21 V3) has been launched to promote Ease of Doing Business, strengthen compliance, and enhance transparency.
  • It includes functionalities such as Web filings, LLP Module, Company Module, e-Enforcement, e-Adjudication, e-Consultation, and e-Book Learning Management System.

Transaction Volume:

  • Over the last five years (2021–2025), about 3.84 crore filings were made through MCA21.
  • Of these, 3.33 crore filings were approved through Straight Through Process, 40.8 lakh filings were approved by Registrars/Regional Directors, and 8.3 lakh forms were rejected.

Recent Filings on MCA21 V3:

  • FY 2023-24: 80,77,210 forms.
  • FY 2024-25: 87,79,125 forms.
  • FY 2025-26 (up to 31 Jan 2026): 86,99,486 forms.

Helpdesk Mechanism:

  • A helpdesk mechanism to address grievances related to the MCA21 portal has been established.
  • In FY 2025-26 (up to 31 Jan 2026), 3,16,877 helpdesk tickets were raised.
  • About 98% of these tickets were successfully resolved.

Types of Issues Addressed: Helpdesk tickets included technical problems, awareness issues, processing-related queries, and stakeholder feedback/suggestions.

Context of Information: The data was shared by Shri Harsh Malhotra, Minister of State for Corporate Affairs and Road, Transport & Highways, in a written reply in Rajya Sabha.

Sources: Ministry of Corporate Affairs via PIB Delhi dated 10 Feb 2026

Relaxation on levy of additional fees in filing of certain Forms(including DPT-3 & Form CFSS) under the Companies Act, 2013 and LLP Act 2008- Extension of time till 31st Aug 2021.

MCA Vide General Circular No. 11/2021 dated 30th June, 2021 relaxing levy of additional fees in filing of certain Forms(including DPT-3 & Form CFSS) under the Companies Act, 2013 and LLP Act 2008 till 31st Aug 2021.

Circular says,

In continuation to this Ministry’s General Circular No 06/2021 dated 03 May 2021  and on account of requests for further extension of timelines specified in the said Circular, it has been decided to grant additional time upto 31st August, 2021 to companies/UPs to file forms under the Companies Act 2013 / LLP Act, 2008 (other than a CH6-1 Form, CH6-4 Form and CH6-9 Form) which were/are due for filing during 1st April, 2021 to 31st July, 2021 without any additional fees. Accordingly, only normal fees shall be levied upto 31st August, 2021 for forms (other than charge related forms referred above) required to be filed during 1st April, 2021 to 31st July, 2021. .

This Circular shall be without prejudice to any belated filings already made alongwith additional fees.